SA
Susanne A

1 reviews | Active since Jun 2016

08 Jun 2026, 09:18

Discovery Vitality sets unrelaistic and unachievable goal Points

To whom it may concern

Please can someone explain to me how I am supposed to achieve my weekly exercise goal of 750 points????

The maximum points weekly that I can achieve is 700 points as I can get a maximum of 100 points daily through my gym visit or 10000 steps. Who in their right mind sets an exercise goal of an unachievable limit????? Please explain how I am supposed to achieve 750 points weekly? Is there an extra day in the week I know nothing about?

I do NOT have a device - I can only achieve my points by gym visits or tracking my daily steps through my Samsung phone, the Samsung Health App. I cannot even achieve the sleep goal, because I do not have a smart watch or that OURA ring!!!!!

I expect an and this unachievable goal rectified this week so that I do not lose out on my weekly achievable goals and my rewards – this is unacceptable and if you are using AI to generate these ridiculous goals, then relook at the parameters. My weekly goals have been going up in increments of 100 and not 50 points as it used to be and then the maximum was 700 and no higher as this is unrealistic and unachievable.

So PLEASE, rectify immediately.

Hoping to hear some feedback asap.

Kind regards Mrs. Susanne Ableitinger

0
Replies (4)
Discovery Health
Discovery Health's reply08 Jun 2026, 10:34
Official
Dear Susanne A

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply09 Jun 2026, 09:40
Official
Dear Susanne A

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply11 Jun 2026, 13:58
Official
Dear Susanne A

We are busy investigating your query and will contact you soon.

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply12 Jun 2026, 14:06
Official
Dear Susanne A

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team