Discovery Vitality service is pathetic

Still waiting for resolution they said they would escalate and call me back that was last week thursday!!!!!!!

Aldo when you speak to the consultants you often can not hear them when you eventually do get through to a consultant it is the most frustrating thing i have ever had to deal with and we are paying a LOT of money to discovery!!!

Just called again following upon my reference number provided, apparently i must have a crystal ball handy to subconsciously know that I must apparently send screen shots of the errors!!!!!! First what screen shots the vitality teen does not work!!!!!! what screen shorts must i send!!!!! i explained this at nauseam on the phone to the person it had apparently been escalated to, discovery is a joke and a complete *******!!!!!!!

What a joke yes they have been in touch to ask what my query is on the 13th August I even received a call from Salome stating no need I personally have escalated and will respond and all I received was a week later an email saying here is your reference we looking into it!!!!!! What a joke and then their social media reps reply to say all devices on discovery teen on experiencing this problem which is a blatant lie as I know other teens with the same device who are using the app!!!! Really discovery after the money we spend trying to get to your points we can't even claims flights either anymore and you can't even solve a problem on an app you are punting and advertising which is false!!!!!