DISCOVERY VITALITY ****

I joined Discovery on 1 June on a smart plan option and they have been deducting premiums since. On the 1st Sept they deducted R410 more, I immediately queried on 2nd Sept and was told they deducted a Vitality premium . This I disputed as I do not need vitality, I don't want it and certainly cannot afford it. I then requested a refund from Vuyani @ Activations who promised to escalate and revert by Tuesday 7 Sept. No email, no call from Discovery. I called again on Wednesday 8 Sept and spoke to Nonhlanhla who confirmed the query I lodged last Thursday and promised to get Vuyani to call. No email or call from Discovery. I called again today 10 Sept and was transferred from pillar to post spoke to Lebohang, Damien from Billing and a Manager Ramona only to be told that I won't get a refund as I had allegedly activated vitality by accepting a trial when taking up medical cover. I am disappointed, disgusted and feel violated as I am on a very stringent budget the R410 was all I would have had to buy weekly bread for my kids. Discovery has pushed me below the poverty line, I cannot afford bread for my kids and am livid. I feel looted cznd exploited.

To potential new members be warned about vitality and their shenanigans. Run as fast as you can and never try Discovery otherwise you will be beyond sorry.