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ZS
Zhanè Solomon

1 reviews | Active since Sept 2020

02 Aug 2022, 15:56

DISCOVERY VITALITY REWARDS - NO REFUND

Our account was debited on 1 August for an approximate amount of R 600. I contacted them to cancel the vitality reward because we want to save money in terms of the installment going out for medical insurance. Although, they cancelled the vitality rewards policy (effective 31 Aug), they are not refunding me nor are we allowed to use the vitality rewards for which we have already paid.

This is day light ******* because they took the money from my account on 1 August 2022 and now we have to incurr a loss due to us not being able to gain any rewards or a refund from what was taken from my bank account.

Extremely disappointed!

0
Replies (4)
Discovery Health
Discovery Health's reply03 Aug 2022, 07:32
Official
Dear Zhane` S
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
 
Regards
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply05 Aug 2022, 17:00
Official
Dear Zhane S

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

ZS
Zhanè Solomon's update16 Aug 2022, 20:18
Reviewer Update
After my post, the very next day I was contacted by Discovery vitality and the consultant apologized for the incorrect information provided to us.

I was extremely satisfied with the call as I gained clarity and the empathy the consultant showed by continously apologizing for something she had not done, made me happy with the manner in which my complaint was handled.
Discovery Health
Discovery Health's reply19 Aug 2022, 08:28
Official
Dear Zhane S

Thank you so much for taking the time to give us your positive feedback. 

Regards
Discovery Health Servicing Team