Discovery Vitality points and status not updated

My vitality points are not pulling through from 30 Dec (10 days) and therefore Silver status not upgraded to Gold for 2020 and 2021. When I try to ph Discovery Vitality you have to listen to voice messages and once you finally get authenticated the Vitality staff member cuts you off, presumably because they are too busy. Tried their Whatsapp chat but that is an automated system so you don't end up talking to a person rather a robot. It appears as if Discovery has tried to do away with employing people to guide and assist their clients in favour of robots, so there is no personal service. If you don't want your issues resolved by a medical aid, you now know who you should go to.