Discovery Vitality not able to do business

I have had terrible and confusing service from Discovery Vitality. The only reason for joining Vitality was for my wife to get the discounted rate at Virgin Active. Last year she tore a calf muscle and since she could not use the gym we decided to cancel both the gym and Vitality membership.

In February this year when my wife was able to train again we again joined Vitality and Virgin Active. After a few months I noticed that the debit order for Vitality did not go off and called them to sort it out. I was told that it will be sorted out.

We then saw that Virgin Active deducted R950.00 per month so when we could not get it sorted out we canceled our membership with both Vitality and Virgin Active.

We then tried to get the invoices sorted out before joining again. We were told that before we are allowed to join Vitality we had to pay the arrears even though we had no benefit for those months. We refused to pay this as we had no benefit.

In September we managed to get all the issues sorted out and we joined Vitality and Virgin Active again. The debit order with Vitality again failed to be deducted. Last month I spent 47 minutes on the phone with Discovery being transferred back and forth until I eventually got the understanding that the debit order is sorted out and I got an email with the instructions how to pay the arrears by EFT.

On 24 Oct I paid R927.00 to Vitality to cover the arrears and bring us up to date. The Virgin Active debit order is active and each month we are debited the correct fee.

Today on 14 Nov 2019 I got an email from Discovery to say that they have now canceled our Vitality membership effective as of 29 June 2019. No reason is given in this letter as to why it is canceled.

Calling the toll-free number is a waste of time as they have no idea why our membership is canceled s who do I go to now?