Discovery vitality nonsense

Good day, i received the email and do not agree with it. It is a complete lie, I was given an opportunity to convert my miles, which I did. I was then given more miles after that opportunity and on the phone with the Discovery banker, I was told to transfer funds out of the account and then told I have to pay yet another settlement. The 800 miles were not reflecting and not once did the bankers tell me about these miles and give me an opportunity to convert the 800 miles, NOT ONCE. please listen to all the voice recordings, I am not in agreement with this correspondence and clearly the matter has not been investigated fully. Where is the recording where I was told I can convert these 800 miles? Can you prove this to me?