Discovery Vitality - no luck getting the Apple Watch

I am writing to express my frustration and disappointment regarding the ongoing technical issue I am facing while trying to apply for an Apple Watch through the Discovery Vitality program. Despite meeting all the necessary requirements, I have encountered persistent difficulties in completing the application process.

Upon selecting "Learn More" and then "Get Started" on the Vitality page and proceeding through the required steps, I am prompted to enter an OTP (One-Time Password). However, after submitting the OTP, the application process stalls and I consistently receive an error message stating "Failure of Web Server Bridge." I have attempted to access the application through various browsers and the mobile app, but all attempts have resulted in the same error.

Furthermore, my attempts to seek assistance over the phone have only led to being redirected between Vitality and the bank with no resolution offered. A recent interaction with a WhatsApp agent also proved unsuccessful after investing an additional 50 minutes of troubleshooting.

Considering my compliance with the program requirements and the extensive efforts invested in resolving this issue, I am left perplexed by the seemingly insurmountable obstacle preventing me from obtaining the Apple Watch through Vitality. I am reaching out in the hope that a satisfactory resolution can be achieved promptly, allowing me to successfully proceed with my application.