DH
Dave H
1 reviews | Active since Aug 2011
23 Dec 2020, 22:43
Discovery vitality iwatch offer no refund
So I decide to take the iwatch, order online via the vitality discovery app. Pay the R999. Then decide to rather reverse the decision. So I call discovery and they tell me if I cancel, I will forfeit the R999. How is this possible, legally there is a consumer cooling off period, and I should have the option to cancel for a full refund. I have not activated the code it taken ownership of the watch. So therfore I should be allowed to cancell and recieve my refund. I was told in terms and conditions, I would loose my activation fee... This is unacceptable and I intend taking this matter further if not resolved before COB 24th December with a full refund to my discovery bank card
Helpful (0)
Replies (2)0
Replies (2)Discovery Health's replyOfficial
24 Dec 2020, 09:08Dear Dave
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply24 Dec 2020, 09:08
Official
Dear Dave
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
30 Dec 2020, 13:49Dear Dave
We’ve contacted you to discuss your query.
Regards
Discovery Health Servicing Team
Discovery Health's reply30 Dec 2020, 13:49
Official
Dear Dave
We’ve contacted you to discuss your query.
Regards
Discovery Health Servicing Team
