DH
Dave H

1 reviews | Active since Aug 2011

23 Dec 2020, 22:43

Discovery vitality iwatch offer no refund

So I decide to take the iwatch, order online via the vitality discovery app. Pay the R999. Then decide to rather reverse the decision. So I call discovery and they tell me if I cancel, I will forfeit the R999. How is this possible, legally there is a consumer cooling off period, and I should have the option to cancel for a full refund. I have not activated the code it taken ownership of the watch. So therfore I should be allowed to cancell and recieve my refund. I was told in terms and conditions, I would loose my activation fee... This is unacceptable and I intend taking this matter further if not resolved before COB 24th December with a full refund to my discovery bank card

0
Replies (2)
Discovery Health
Discovery Health's reply24 Dec 2020, 09:08
Official
Dear Dave
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply30 Dec 2020, 13:49
Official
Dear Dave
 
We’ve contacted you to discuss your query.  
 
Regards 
Discovery Health Servicing Team