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riyaazdalvie R

1 reviews | Active since Jul 2016

29 Jan 2020, 17:08

Discovery Vitality is just a ****...

Well by the looks of things Discovery is on a mission to get rid of clients. Maybe they’re too busy trying to fix the Discovery Bank whose response time to queries are terrible. I have been embarrassed by this scheme and it’s Vitality system which is obviously ******** clients and they refuse to respond. Vouchers don’t work at retailers, being made to wait 20mins for someone to answer calls and then not responding to mails and queries is really not what I’d expect. You disrespect your clients and they will go somewhere else. Going back to using my FNB accounts and looking for other health and insurance providers. Discovery is Disgraceful

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Replies (3)
Discovery Health
Discovery Health's reply30 Jan 2020, 11:27
Official
Dear Riyaaz D  We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.  Regards Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply04 Feb 2020, 14:00
Official
Dear Riyaaz D

We have been in touch with you to answer your comments.

Regards
 Discovery Health Servicing Team

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riyaazdalvie R's update04 Feb 2020, 14:33
Reviewer Update
Yup. Got a response. Apologies that the system is not working Due to updates and changes. Doesn’t help the fact that nothing has been resolved as well as my time and effort wasted in trying to use Sadi products which don’t work. Rather actually respond when you’ve fixed something...