PH
Paul H

1 reviews | Active since Mar 2009

21 Jan 2022, 11:56

Discovery Vitality is a ****

As a discovery member, my entire family and I strive to do all the required tests and screening. But Discovery changes the rules so often it’s near impossible to keep up.

This year was hoping to make use of the great discounts offered on international and local flights with BA and Discovery. When a vitality member reaches diamond status. You get a 35% discount.

Our 2021 points allocation has been an absolute nightmare.

Despite having been on the gold status on vitality for the past 3-4 years we have never made it to diamond. This yea I thought we would make it based on the 3 years in a row thing, but apparently, that rule has also changed. Now you only get to the diamond status if you achieve a certain amount of points in the year. When did that change? I have no idea!! All this time, we’ve just been trying to achieve gold status to make diamond status…

At the end of 2021 we paid for and did all the various checks and screening and paid a small fortune to do this. We had dieticians, optometrists, biokenticists, dentists etc etc all at our own expense to achieve these points only to be told the rules have changed... again. And on top of this, they have made so many errors with thousands of points still outstanding.

The end result, we still do not qualify for diamond status!!!

This vitality thing is a total **** and it only benefits Discovery by their members giving them all their private data and paying to support THEIR partners.

Forget it Vitality, you’ve conned me one time too many.

AND... In the end we found that BA and Kulula are way more expensive than other airlines, even with the 35% discount.

What a jip!!

0
Replies (4)
Discovery Health
Discovery Health's reply21 Jan 2022, 12:12
Official

Dear Paul H

 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
 
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply24 Jan 2022, 07:35
Official
Dear Paul H

We’ve responded to your query.

Regards 
Discovery Health Servicing Team
PH
Paul H's update24 Jan 2022, 07:43
Reviewer Update
No Discovery, you have not responded to my query. You have sent me another email saying it's being escalated, to go along with the other 3 emails over the past 45 days saying you've escalated my query.

Saying you've escalated the query and actually DOING something are different things.
Discovery Health
Discovery Health's reply28 Jan 2022, 09:46
Official
Dear Paul H

We’ve responded to your query.

Regards 
Discovery Health Servicing Team