DISCOVERY Vitality is a mess!!!

I have had it with the unbelievably poor service I have received from Discovery Vitality.

I have not received cashbacks for close to a year. My banking details did not change but due to some system error from Vitality they 'lost' my details hence I did not receive cashbacks since May 2019. I did not receive an apology from Vitality for the inconvenience.

I submitted my banking details a requested and submitted 3 months bank statement so they could verify that I did not receive the cashbacks. To date I still have not received any backdated cashbacks, nor have I received any cashbacks for my groceries since I resubmitted my banking details. Yet Vitality has no problems taking my their monthly fee from me, tell me what am I paying for really because you have clearly decided not to serve me any longer. I am at the point of terminating my membership because your service is atrocious!!!

Furthermore, I am still unable to register for healthy dining on Uber eats because my banking details still have a problem and now, the app shows I have 1900 Discover Miles but I can't spend any of them. I was just at Kauai Bloemfontein and ended up paying for the meal myself because I can't spend my points.

Honestly Discovery thus is beyond a poor service, you can just as well tell me to stuff money because clearly you are not interested. I won't hold my breath that you will actually address this complaint and actually give me proper assistance and solve this problem once and for all or else tell me to discontinue my membership if you can't or won't fix it. Mind you I am a Discovery Vitality, Discovery Health and Discovery Life client. I expect an apology because you have failed in every area of customer service here.