Discovery Vitality Inefficient Systems

I have never been so annoyed and irritated by discovery and their consultants. I had vitality premium until something changed in Nov 2023, Virgin Active billed me 100% for my membership claiming my vitality was not active, they showed me a notification from discovery vitality claiming my vitality was not active. When i call discovery vitality, all 4x different consultants had different stories, and none of them could help me. Discovery vitality system is very ***** because all 4x consultants who spoke to me all gave me a story from the system, some say i have not been on vitality since 2013 yet Discovery itself send a message in Nov 2023 to Virgin Active claiming my vitality is now not active. I am absolutely disgusted with this nonsense. Time spent on calling this consultants, petrol to drive up and down to Virgin Active and all the inconvenience all due to a system that doesnt make sense. Absolute *******!!!!!!!!!!!!!!