Discovery Vitality help line...non existant

The helpline for you to resolve queries on a Vitality related query is all automated. After about 5min of listening to a robot voice for options you finally get the option to hold for a consultant. But it never gets to a consultant. It either just drops the call or keeps ringing until you get cut off. This has been going on for over 2 weeks. I have spent endless minutes of my airtime without any success. How are you supposed to resolve a vitality issue if you cannot speak to a consultant if the robotic options do not cover your query??? I am so disappointed with the very limited way to get in contact with Discovery. Only proper thing about them is the proper lack of personal service you will receive.... Ridiculous....