Discovery Vitality HealthyWeight Refund

I signed up for Discovery Vitality HealthyWeight Program at the end of October 2025 for 3 months, being November, December and January.

At the beginning of January, I was told they are changing my coach; so, I cancelled on the app and also informed the new coach that I am cancelling.

1. I was charged the full amount for January 2026 2. I was also charged for February 2026, which is a 4th month even though I had signed up for THREE (3) months.

I am being given the run around, and someone called me yesterday saying they cannot see cancellation on the system even though it shows plan as cancelled on my side.