Discovery Vitality Health points are not getting calculated/updated

Discovery Vitality Health points are not getting calculated/updated.

I called Discovery on last Friday, 25th June and they did refresh in their systems and points got updated and since then the points are not getting calculated again. I again called Discovery just now but the call got disconnected after waiting on line for almost 10 min, without resolving an issue.

I am very frustrated with this as I cannot keep calling Discovery every week to refresh their systems. I am already busy with my work and I do not have time to do this with Discovery every week. You are not providing free service to us and you will debit our accounts on time but you are not willing to provide proper services.

Please have it resolved asap and if it happens again I will cancel all my policies with Discovery and I also update it on all social media platforms.

Vitality No. ***

Thanks.