JK
Jonathan K
1 reviews | Active since Jun 2012
02 Jul 2021, 09:20
Discovery Vitality - Empty Promises
I've moved from Planet Fitness to Virgin Active, months ago.
For some reason, my Vitality did not transfer and I am paying full membership fees at Virgin Active Greenstone. I have contacted on numerous occasions *** and *** and on both occasions was advised it has all been sorted out. The debit order has just gone off on 02/07/2021 for the full amount again.
I thought about calling again, but just thought this would be a waste of time and I'd rather have it addressed via Hello Peter. Maybe then it will be treated with the urgency it deserves?
Do I get a refund for the empty promises where the fees were still deducted even though I have references telling me it has been addressed???
Helpful (0)
Replies (4)0
Replies (4)
Discovery Health's replyOfficial
02 Jul 2021, 10:46Dear Jonathan K We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. RegardsDiscovery Health Servicing Team
Discovery Health's reply02 Jul 2021, 10:46
Official
Dear Jonathan K We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. RegardsDiscovery Health Servicing Team
JK
Jonathan K's updateReviewer Update
12 Jul 2021, 11:21Logged on the 2nd July, still no feedback by the 12th July. As expected, worst service ever!
JK
Jonathan K's update12 Jul 2021, 11:21
Reviewer Update
Logged on the 2nd July, still no feedback by the 12th July. As expected, worst service ever!
JK
Jonathan K's updateReviewer Update
21 Jul 2021, 08:0121st July, still no feedback. Can't wait to see how long this takes.
JK
Jonathan K's update21 Jul 2021, 08:01
Reviewer Update
21st July, still no feedback. Can't wait to see how long this takes.
JK
Jonathan K's updateReviewer Update
28 Jul 2021, 08:1928th July, still no feedback.
JK
Jonathan K's update28 Jul 2021, 08:19
Reviewer Update
28th July, still no feedback.