rR
richard R

1 reviews | Active since Jan 2020

13 Aug 2020, 21:48

Discovery Vitality does not respond

Garmin has an alleged ransomware attack. Garmin and Discovery Vitality reassures it's activity tracking watch users that the info on their trackers will pull through and reflect on Discovery Vitality points tracker but this does not accurately occur and goals are subsequently not achieved. Discovery Life policies rebate rewards are affected and rebates on activity trackers through Discovery Vitality not paid out- Look at the alternative brands to Garmin and look for other health providers because one cannot speak to a Discovery Vitality representative- it's all automated responses which is not helpful and does not help the unemployment rate.

0
Replies (3)
Discovery Health
Discovery Health's reply14 Aug 2020, 07:45
Official
Dear richard R We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.  Regards Discovery Health Servicing Team
rR
richard R's update18 Aug 2020, 11:53
Reviewer Update
Discovery, your reply does not resolve my query... and is as expected no better that your standard automated replies. My query is basic (and if you would like more info, contact me and I will oblige.)
You need to correct my activity points for 30 July- the activity is in fact a run requiring 300 points and then for that week and the following I am owed a total of two plays on the gameboard.
Discovery Health
Discovery Health's reply20 Aug 2020, 13:38
Official
Dear richard R
Please check your email for feedback from us.  Regards Discovery Health Servicing Team