MM
Megini M

1 reviews | Active since Jul 2015

17 Feb 2017, 19:56

Discovery vitality disappointed

<p>What confusion and bad service discovery cancelled my beneficiaries vitality and when I phoned to query why they have done this I get told my vitality is linked to a life policy! A life policy that I don't have how is this possible and I get put through 3 departments and spend 20 minutes on the phone only to get told they will phone me back and I am still to receive a call and on top of this now I cannot access my vitality profile via the app please can someone in discovery contact me and resolve this urgently I am really disappointed with this please reactivate my vitality for me and my beneficiaries because I don't understand why you have cancelled this.</p>

0
Replies (3)
Discovery Health
Discovery Health's reply20 Feb 2017, 12:11
Official

Dear Megini

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply22 Feb 2017, 12:27
Official

Dear Megini

We have contacted you to answer your comments.

Regards
Discovery Health Servicing Team

MM
Megini M's update17 Aug 2017, 12:10
Reviewer Update
Why are you still debiting my account for the amount of R1399 when my company pays my vitality and premiums!!!!