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nixroamingpoet N

1 reviews | Active since Jul 2016

12 Dec 2018, 08:06

Discovery Vitality Cheats You and They Don't Care!

So you're a Discovery member and with Vitality and a gym membership you're ready to live a fit and healthy life, which includes rewards for being active and achieving your weekly goals set by Vitality, which is great in theory because you can exchange your Vitality points for vouchers etc.

WRONG!!! Discovery cheats you out of rewards points because their app is ******* and frequently has errors in syncing with your fitness tracker!! This results in your weekly goal not being achieved. You send message after message on Facebook but you're lucky if they respond. Mostly they don't bother to respond to queries. If they actually do, you just get "We're working on it" I see many Facebook posts by people having the same problem. But only silence from Discovery.

USELESS!!! Don't bother with fitness goals if your systems don't work.

I'M STILL WAITING TO BE COMPENSATED A BOARD PLAY FROM 3 WEEKS AGO WHERE I ACHIEVED MY GOAL BUT YOUR APP HAD ISSUES SYNCING WITH MY DEVICE AND IT SAYS GOAL NOT ACHIEVED!

I work hard to achieve my weekly goal, why are you cheating me?

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Replies (3)
Discovery Health
Discovery Health's reply12 Dec 2018, 09:01
Official
Dear  nick-purdon 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply14 Dec 2018, 11:32
Official
 
Dear Nick P 

Please check your emails for final feedback from us. 

Regards
Discovery Health Servicing Team 

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nixroamingpoet N's update15 Dec 2018, 09:08
Reviewer Update
Thank you, I have responded to the email.