NG
Nosipho G
1 reviews | Active since Feb 2019
05 Nov 2019, 10:34
Discovery Vitality Cashback
I joined Discovery Vitality when I joined Discovery Health. I was told that I qualify for 25% cashback when I buy vitality qualifying products at Woolworths so I have been buying a large majority of my fruit, veggies and other healthy goods at Woolworths and spend large amounts but when it's time to receive my cashback they say I only qualified for R40 or R50. When I log a query they tell me that I spent much less than I actually did which makes no sense to me. So I'm not sure if there's a problem with my account or I misunderstood the cashback concept or what but I've decided to just cancel my Vitality because it doesn't seem to be value for money at all.
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Replies (3)
Discovery Health's replyOfficial
05 Nov 2019, 11:49Dear Nosipho Gumede
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply05 Nov 2019, 11:49
Official
Dear Nosipho Gumede
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
08 Nov 2019, 15:01Dear Nosipho G
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply08 Nov 2019, 15:01
Official
Dear Nosipho G
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
NG
Nosipho G's updateReviewer Update
11 Dec 2019, 13:19Hi,
You contacted me to tell me that you have received my documents for the money in which I was not receiving and that it now shows and I will receive my cash back for that month and that the error was on Woolworths side for sending my documents late. I've been waiting to receive this money but nothing. Now when I call to follow up I am told that I forfeited that money by canceling. So you encourage us to spend large amounts buying healthy food and then do not pay what you promise to pay and then when we cancel because we are not receiving what's due to us you tell us that we forfeit it by canceling? I really don't understand.
You contacted me to tell me that you have received my documents for the money in which I was not receiving and that it now shows and I will receive my cash back for that month and that the error was on Woolworths side for sending my documents late. I've been waiting to receive this money but nothing. Now when I call to follow up I am told that I forfeited that money by canceling. So you encourage us to spend large amounts buying healthy food and then do not pay what you promise to pay and then when we cancel because we are not receiving what's due to us you tell us that we forfeit it by canceling? I really don't understand.
NG
Nosipho G's update11 Dec 2019, 13:19
Reviewer Update
Hi,
You contacted me to tell me that you have received my documents for the money in which I was not receiving and that it now shows and I will receive my cash back for that month and that the error was on Woolworths side for sending my documents late. I've been waiting to receive this money but nothing. Now when I call to follow up I am told that I forfeited that money by canceling. So you encourage us to spend large amounts buying healthy food and then do not pay what you promise to pay and then when we cancel because we are not receiving what's due to us you tell us that we forfeit it by canceling? I really don't understand.
You contacted me to tell me that you have received my documents for the money in which I was not receiving and that it now shows and I will receive my cash back for that month and that the error was on Woolworths side for sending my documents late. I've been waiting to receive this money but nothing. Now when I call to follow up I am told that I forfeited that money by canceling. So you encourage us to spend large amounts buying healthy food and then do not pay what you promise to pay and then when we cancel because we are not receiving what's due to us you tell us that we forfeit it by canceling? I really don't understand.