JR
John R

1 reviews | Active since Oct 2019

05 Apr 2022, 11:35

Discovery Vitality cancellation experiemnce

I asked to cancel my Vitality membership at a certain date because I'm moving overseas, but will still need it to a certain date (because of gym memberships and other perks I use). Discovery admitted it was their fault that it was cancelled prematurely. Because it was cancelled prematurely, I had to pay the full amount for Virgin Active (R1200) and now my gym cancellation fee is R3400 and not R500 (if I was on Vitality).

All in all, it was handled really badly and now I have asked to reinstate for this month, which I got told was possible and paid the monthly installment fee, now Im told it can only be reinstated next month when its useless to me.

Very unimpressed with Discovery Vitality and would not recommend to anyone who asks about it.

0
Replies (1)
Discovery Health
Discovery Health's reply05 Apr 2022, 11:50
Official
Dear John R
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards 
Discovery Health Servicing Team