1 reviews | Active since May 2016

02 Jan 2020, 16:26

Discovery Vitality cancellation

I had phoned Discovery Vitality on the 18 December 2019 (ref ***) requesting cancellation of my Discovery Vitality policy. I was told that this would be cancelled and that no further premiums would be deducted. On the 27 December 2019, R359 was deducted. Please advise which month these deduction occurred for as the consultant advised at the time of cancellation that no further deductions will be effected. I had tried the calling the call centre however much time is wasted, hence the use of this platform. Please clarify further about the cancellation of my policy with Discovery Vitality.

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Replies (2)
Discovery Health
Discovery Health's reply03 Jan 2020, 08:56
Official
Dear Keshlin Pillay

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply06 Jan 2020, 14:24
Official
Dear Keshlin Pillay

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team