Discovery Vitality Blood Pressure Challenge – Rewards Not Honoured

I joined the Discovery Vitality Blood Pressure Challenge in good faith, based on the clearly advertised incentive: 5000 Discovery Miles for submitting an initial blood pressure reading upon receiving an iHealth Blood Pressure monitor, and a further 1000 Miles for completing the first weekly challenge. This is a 5-week challenge with a total of 10,000 Miles and R1,250 towards a Personal Health Fund upon successful completion.

I experienced delays in receiving the blood pressure monitor, which was already frustrating. Despite this, I proceeded with the challenge as soon as I received it.

I submitted my first blood pressure reading as required at the start of the new challenge week on Saturday, 21/03/2026. The 5000 Discovery Miles initially reflected on the challenge overview screen and then simply disappeared. To date, they have not been reinstated.

I also completed the first weekly requirement by submitting three readings by Tuesday, 24/03/2026. Based on the current state of this challenge, I have no confidence that the additional 1000 Miles will be awarded as promised.

I have been engaging with a Discovery consultant, Kaylin, who on Tuesday, 24/03/2026, requested information and assured me she would get back to me. Since then, there has been no feedback and no resolution.

This situation is unacceptable. It reflects a failure to honour a clearly advertised benefit. I am paying close to R10,000 per month, plus R600 for Vitality, yet I am not receiving the rewards used to encourage participation in this programme.

Beyond the financial aspect, this has caused unnecessary stress. Given that this is a blood pressure-related programme, the added frustration and lack of resolution is completely counterproductive and raises serious concerns about how this initiative is being managed.

I have all supporting screenshots and evidence of my submissions and communication.

If this matter is not resolved by 10AM today the 27/03/2026, I will escalate it formally to the relevant regulatory bodies.

I am requesting:

Immediate allocation of the outstanding 5000 + 1000 Discovery Miles A clear explanation for the disappearance of the Miles Proper feedback on why this has not been resolved despite multiple follow-ups

Discovery, please treat this with the urgency it requires.