DISCOVERY VITALITY, BAD BAD BAD SERVICE, SO DISGUSTED!!!!!!

on the 4th of January i sent through my request to join vitality, never got feedback i had to call them every single day to check what was happening, when it was approved they were supposed to make it start in January since i joined before the 10th, that was not done i also had to pursue it everyday. On Friday the 14th i get an email that it is active, i go to their website only to find that it is not yet active (They have already debited me for January).

Today the 17th, i call again, im told they need to follow up with another department again, its almost the end of the month and i have not used my benefits they are taking me from pillar to post.

Secondly, on FALSE MARKETING, when i joined i was attracted by the 3 months free, i joined and the consltant i spoke to confirmed that i was on a free trial, later on after i have signed i am told that i cannot be on a free trial since i have only the life insurance with them.

I am so disgusted by their service, to the core i have used so much airtime, they dont even bother calling, where is the customer service. Im not even interested anymore!!!!!!!