Discovery vitality @Discovery key Care

I have received the worst service imaginable by discovery health and discovery vitality over the past 2 weeks.

Those who have Vitality products or are being offered free trials please think twice about it and please make sure you request names and documents when speaking with these agents.

It is impossible to get ahold of people from customer care, they promise to call you and give you feedback but never do and instead make you beg and carry for your money.

I had the most stressful and emotional experience with these guys and I really have gotten anywhere with them.

I am shocked with the service, I had dealt with many people and I have names, ref numbers, emails, call records and more.

I had used almost R200/R300 airtime calling them because they promised to call back but never did.

I had taken time out of my day at work almost everyday just to call them and follow up on my feedback.

I will spread my message far and wide until these people get a better system and communicate with clients on time. Service delivery is poor and unacceptable.

I guarantee you I won't even get a courtesy call back for this review and that is the reason I'm here today is to show you how hard things can be with DISCOVERY KEY AND DISCOVERY VITALITY.

3 months free trial is a ******* and in this time that we are in it shouldn't even be offerd to anyone.

You can't do anything with vitality. You can't go to the gym, you can't go to the movies, you can't use airlines, majority don't shop out anymore but rather oder online. Cost of living is so high yet they have no compassion for people.

Utterly disappointed