Discovery Vitality app, not the best!

My Vitality points have not been synching from iWatch to APP for over a month. Your call centre said someone would get back to me within 5 days- nobody has, only an email advising me to try a process that I tried with the consultant which did not work. I have not had any luck with feedback nor a way forward.

I only had the benefit added for the package I was on, which was 3 other policies (If only I knew). THUS- I am now I am paying for Vitality but am not getting any points. To ad insult to injury- I was told that should the issue be resolved, whatever points I DID make just before I realised it was not loading- these would not be added to me and are LOST.

If I could cancel Vitality I would, but I was told it would affect my life policy and other benefits- if only a broker told me this. If you are using it for gym or movies, it's ok provided the APP syncs your points. Unlike my situation, no points are syncing and I am stuck in this product as no one seems to assist.