CN
Charl N

1 reviews | Active since Apr 2022

02 Apr 2023, 11:26

Discovery Vitality

Discovery failed to record my fitness performance and points correctly an in process negatively impacted my rewards and statistics. Despite 4 Chat interactions, 2 live chats and a reference number to fix this, after two weeks they still has done nothing about it…seems like they are making use of “system/app glitches” to side step rewards and benefits to customer…be aware and check everything up is my advice… But in the mean time, I am still waiting…..

0
Replies (2)
Discovery Health
Discovery Health's reply03 Apr 2023, 07:31
Official
Dear Charl V

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply05 Apr 2023, 18:02
Official
Dear Charl V

Please check your emails for final feedback from us.
RegardsDiscovery Health Servicing Team