MW
Michael W

1 reviews | Active since Oct 2013

08 Jan 2019, 22:13

Discovery Vitality

I've been a Discovery client for a few years now and have never ever had an issue with service, I call in ask my question and get a resolution.

I recently decided to active Vitality as I am a very active person and get myself a discovery credit card as well, This way I could gym better and get rewarded for being healthy, I'm having a few issues, followed the process by calling in to get it resolved and then the hassle's started.

1. I cannot upload my S-Health data for my Vitality points after the last 2 updates of the app. 2. The application is extremely buggy when it comes to the vitality section. 3. I'm trying to update my banking details for my vitality rewards, I tried it multiple time's and it does not work, I have a discovery credit card in which it should pay into actually.

Its been a day or 2 now and I have still not received feedback on anything, I'm loosing out as I cannot upload my Samsung S health data or activate my gym booster benefit because of system and application failures.

Reference Numbers: Gym Booster Activation - ********** 318 Banking Details Updating - ********** 462 (This is the latest ref, I have 9 other refs as well) Discovery App Bugs - ********** 639

Please could someone look into these issues urgently.

Kind Regards

Michael

0
Replies (3)
Discovery Health
Discovery Health's reply09 Jan 2019, 09:04
Official
Dear  mdwdewet 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply10 Jan 2019, 11:40
Official
 Dear mdwdewet 

We have been in touch with you to answer your comments. 

Regards
 Discovery Health Servicing Team 

MW
Michael W's update10 Jan 2019, 13:01
Reviewer Update
Thanks for calling me, I still cannot upload my fitness data to the application, My credit card is still not linked to my Vitality profile and I still cannot active my gym booster benefit in order to get my cash back. Application is still not working 100% hindering me from doing all of the above myself.