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Bridget E

1 reviews | Active since Mar 2009

24 Dec 2019, 12:55

Discovery, very poor service indeed

I was very suprised and ANNOYED to go for my chronic script for my asthma medication, to be told Discovery have decided to not honour the full amount, but to ask for a co payment of R118.

Not only does Discovery take a hell of a lot of money monthly from me, they force me to go every 6 months to get a script for a life threatening disease I have had since BIRTH ... but now to add insult to injury, they expect me to pay for a medical aid, which includes having R6k of medical savings, but now i have to folk out ADDITIONAL funds to ensure I am able to lead a healthy and active working life.

I am becoming increasingly dispondent, and Discovery is actually forcing me to consider an alternative medical aid going forward.

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Replies (2)
Discovery Health
Discovery Health's reply24 Dec 2019, 13:21
Official
Dear Bridget E

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

 Regards
 Discovery Health Servicing Team
Discovery Health
Discovery Health's reply30 Dec 2019, 16:25
Official
 Dear Bridget E

We contacted you and addressed the concern received. 

 Regards
 Discovery Health Servicing Team