Discovery - very poor customer service!

<p>I am 22 weeks pregnant - I have to phone Discovery quite alot....seeing as I never get straight clear answers or the fact that some information always seems to be left out... Never the less, today Ive had it!!! On my phone for 20min with Discovery to find out a very simple thing regarding my preassessment form. YET AGAIN - I have to call Discovery ( 20 min to call Discovery is roughly R100 airtime on your phone by the way! ) oh & still I dont have my answers becuase your airtime is up.... 20 min for???? Well - to be put through twice to different deparments ( which all have their own access questions ) & when I arrive at the right person - that person couldnt even find all the preassessment details THAT SHOULD BE ON THE SYSTEM??? 20min later I am very dissapointed that I CHOSE discovery health...</p>