Discovery valuing a saving of some pennies over customer service!

Can someone from Discovery tell me what I have to finally get our medical cards posted to us?! I got married almost two years ago and app**** for new medical aid cards and years later I have not received them. I have requested for the cards to be posted numerous times and each time I am told they are posted and waste more time waiting. This last time the consultant told me that she is only seeing one request on the system and cannot courier the cards until after two failed attempts. There has been more than two failed attempts and conveniently only one reflects? Come on Discovery- you debit so much from us on a monthly basis but fail to execute such an inexpensive process of delivering or sending the cards? How much of misers can you be? I am not interested in the online virtual card - I would like a physical card, especially when it does not even make up a fraction of the amount t of money you have made just off me over the years! If you have no intentions of sending cards to the members to save some pennies, please be transparent with your members rather than wasting our time!