discovery utter poor service

Very dissapointed at south africas top medical aid scheme. I was on bestmed from november 2021 and i got retrenched at work in february 2024. Thus i had to cancel my medical aid with best med.

I got my job back 3 months later and went to discovery. They informed me of a 3 month waiting period after which everything will be covered.

My wife falls pregnant a month into discovery and i get news that discovery will cover nothing for 12months.

I have called them and made sure that they will cover the pregnancy. They told me telephonically that i will be covered even for the pregnancy after the 3 month general waiting period which is fine.

I now see on the vitality app that a condition has been imposed that i will have to wait 12 months before anything is covered for my wife and her pregnancy.

I spoke with best med and they were willing to take my wife and i back and cover everything immediately because we were with them for almost 3 years. But i chose to stay with discovery as they PROMISED i will be covered after the 3 MONTH waiting period AND NOW THIS NONSENSE. They should have informed me telephonically first that i would not be covered 12 months but they did not! They told me just 3 months.

I cannot tolerate this utter poor service and prefer rather discovery cancel my medical aid and let me go back to bestmed who is willing to cover me for everything