Discovery useless for orthorisation

When trying to get orthorisation be prepared to spend the entire morning and all your airtime and still no orthorisation. Their system is absolutely useless. Even on watts app. At this stage still have no orthorisation having spent 15mins of airtime and about 30 Mins of asking on watts app. All I have at this stage is asking about my pregnancy please I am 73 years of age and when I tell them on watts app over and over I need orthorisation and then type 6 which is an option for other then I am asked if I want insurance. Absolutely useless