DISCOVERY = USELESS!

Yesterday I spoke to two consultants, one from the medial aid department and the other from the gap cover. I have asked BOTH to please call me after 16:00 because I also work in a call center. BOTH agreed. Not ONE OF THEM has phoned me back. They will probably phone today AGAIN AT A TIME THATS NOT Convenient and AGAIN I will have to ask after 16:00 and AGAIN I will wait for nothing! Please inform me if I should rather STOP WASTING my time looking for assistants to take out a medical aid and gap cover at discovery and rather seek assistance at a company where the consultants ACTUALLY WANTS TO PHONE BACK and WANTS TO HELP YOU?! Not even a member and the service are useless.