Discovery Useless

I joined discovery Health in 1 July 2018. It is 10 December 2018 and I still do not have medical aid cards. Discovery insists on us using the App. Really!!???

Whilst I was parked in a street in Bedfordview, I got a gun shoved in my face and the perpetrator wanted my phone. What I want to know is, if the perpetrator shot me, what good would my medical aid have been because, A) You need an exceptionally long winded password to access the app which no one but me would know . B) My phone was ******.

I have called and begged for cards for my two children, my husband and I and to date, no one has even bothered to deliver. I get empty promises from call center agents that my cards will be delivered. Still waiting. Its been months. My colleagues are having the same problem.

I used to say that discovery health was one of the best call centres to call because their agents are helpful and speak clearly. I am fast changing my mind because Discovery cannot even deliver membership cards.

I am so upset by this. Can anyone recommend a good medical aid that does not put its member's lives at risk.