Discovery unwilling to help during covid. Canceled policy.

Item: Discovery Health
Rating: 1
Author: rouvierreroux R

Discovery canceled my medical insurance due to covid regulations preventing me from paying bills due to government instructions that I'm not allowed to have my salon open. Once I was allowed to work again they expected me to pay R9000 in 30 days, but canceled my policy before I had the chance to make enough money! I have chronic asthma and as such need medical insurance as COVID-19 attacks the respiratory system. If I obtain COVID-19 and die, it will be as a direct result of discovery not being willing to help their loyalty paying clients!

Helpful (0)

Replies (3)

rouvierreroux R's updateReviewer Update

04 Aug 2020, 17:03

Discovery now expects the client to pay 5months premiums in one payment! Hoe absurd is this! It is unfathomable that a company like discovery expects this type of funds from clients who was forced by government to loose a massive income! Why don't discovery get those funds from the government!!
I'm beyond disgusted!

rouvierreroux R's update04 Aug 2020, 17:03

Reviewer Update

Discovery Health's replyOfficial

05 Aug 2020, 13:51

Dear Rouvierre R

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply05 Aug 2020, 13:51

Official

Dear Rouvierre R

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's replyOfficial

06 Aug 2020, 12:36

Dear Rouvierre R

We’ve contacted you regarding your complaint.

Regards

Discovery Health Servicing Team

Discovery Health's reply06 Aug 2020, 12:36

Official

Dear Rouvierre R

We’ve contacted you regarding your complaint.

Regards

Discovery Health Servicing Team