Discovery unreliable

Discovery Health is unreliable with claims, what is going on? They state that a claim will be processed within 2 to 3 working days, I have been trying to get claims processed since January, through all means, via the app and via email. 1st I was told that the claim was unclear, I resubmitted the claims numerous times with no luck, the claim is not unclear because when I phoned the call centre on the 25 and asked to speak to an consultant, he opened both claims and said that it is indeed clear and that he can read all the necessary info and that he is sure the claim would be processed. Today when I phoned the call centre again to inquire why I haven't been refunded for the claims I was again told that the claims has been rejected because it unclear, after I was told that it is perfectly clear before. When I told the consultant that it is not true because I spoke to one of the consultants a couple days ago and he confirmed the claims are clear she hang the phone up. What is going on here Discovery, cant you afford to pay out your clients claims and are looking for all kinds of excuses? Is this why more and more Dr's are insisting that patients pay them and then claim from Discovery, because they are battling to much to get the money out of Discovery? What is the use of having a medical aid with a savings plan that cost 1000's per month but you have to fork out a fortune every time you go to a Dr or emergency ward. I am very disappointed in you Discovery!

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