discovery - *********, Pathetic, over charging pensioners!!!

2 issues: 1. Left my company two years ago, and informed discovery, they gladly took my money, and suddenly, to delay an upgrade option, they now decide not to contact me, but rather the broker, who I never heard of??? 2. When i sent an email in September, I was told that the upgrade of my mother who is a discovery member on a hospital plan, to my medical aid as a dependent can only be done in January, etc.... In December when I contacted them they sent me forms and again the lady that called said no problem...two weeks ago I sent the documents and now they contact the broker trying to impose a 25% levy for someone that was not paying when she was on their other plan as the main member. The fact that they choose to contact a broker who i cannot even get on the phone and they do not respond to my email directly, says that discovery now just trying con pensioners! beware all!!!