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Jo-Ann Schaper

1 reviews | Active since Oct 2014

19 Mar 2021, 08:15

DISCOVERY *********!!!

I was recently joyed to find out I'm pregnant. I went to a gynaecologist which is quite a distance away from me for as he is on the 'network' I'm in the classic smart plan. Which includes 8 consultations and 2 2d scans per pregnancy ASWEL as a list of blood tests.

I told my broker I'm pregnant and asked if there is anything I need to do he said no. After my 1st appointment my drs appointment claim of R1700+ was declined. I then found out from the drs office I must register with discovery for the maternity benefits. Which I immediately did. Now their still refusing to pay out. Also with that i had all my bloods done of over R1700 which was ALSO rejected by discovery. This is day light *******. I spoke to a broker who didnt inform me, neither does it say anywhere on any documents that I have that I have to do anything like this. Also who can register prior to confirmation by a gynaecologist that their pregnant. The app even makes you fill in the gynaecologists details before accepting it. Which at that time I didnt even have a dr yet. I want these claims paid back to me. I've been a loyal member since I was a child. If discovery fails to do this then I will be moving to another medical aid as this in my opinion is completely *********.

0
Replies (2)
Discovery Health
Discovery Health's reply19 Mar 2021, 11:01
Official
Dear Jo-Ann We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.  Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply24 Mar 2021, 16:27
Official
Dear Jo-Ann We have been in contact with you to discuss your concerns. Regards Discovery Health Servicing Team