Discovery unable to resolve payment queries

My debit order was rejected on the 1 Dec 2022. I made a full payment on the evening of the 1st of December 2022 to avoid any suspension. An sms was sent to me to tell me that the cover on my medical aid and vitality is suspended. I called Discovery and after 20 minutes I finally spoke to a consultant and was told that my payment does reflect and will transfer me to the finance department to reinstate my cover. I eventually spoke to Andile and she told me that she will have apportion the total payment to the medical portion and vitality respectively. She then told me that my cover is unsuspended and active. The whole process took over an hour. A few days later an sms was received again that our cover was suspended due to non payment. I called in again and spoke to a consultant and he confirmed that payment was received and that I will have to remain on the line whilst he resolves the issue with finance. After more that 30mins holding on whilst the call cuts and I had to call the call centre again and go through the whole process. It was frustrating and still did not know if my cover was unsuspended. I finally spoke to a consultant that was apologetic for the inconvenience caused. She told me that the account is paid and she too has to call the finance department to resolve the issue. She asked me to please stay on the line whilst she resolves the issue. She finally told me that my cover is unsuspended and active. She apologized once again for any inconvenience caused and asked if there was anything else she could assist me with. I thanked her profusely and commended her on her telephone etiquette and rapport. Yesterday the 10th of December, I received another message from Discovery saying that my cover is suspended due to non-payment. This stressed me out and I cannot believe the incompetence within Discovery Health. I called and the voice prompt told me that there are technical issues and cannot assist me. I cannot understand how Discovery Health, a huge financial company cannot resolve a simple query and placed undue stress and pressure on me as a long time client. My name is M Chetty and my email address is ***.