JC
Jamie-Lee Collinicos
1 reviews | Active since Nov 2014
07 Feb 2020, 10:22
DISCOVERY UNABLE TO ASSIST CUSTOMERS
Im so dissapointed with Discovery and their lack of communication with their customers.
I submitted a claim to Discovery on the 1 Feb 2020 - I waitied till Wednesday morning, to phone in and advise what the feedback is only to find that my claim that I submitted was not clear enough. ( Could no one phone me before to let me know - why was I only informed as soon as I phoned.)
I spoke to Lebongile - manager - who assured me to resend it which i did at 11.30am on the 5th and she said she would get it sorted by Friday.
I have spoken to 3 agents who has never heard of her and are unable to assist me as it still hasnt been captured.
When i have claimed in the past - it has never taken so long - extremely dissapointed. I just want someone to sort out my claim.
If thia does not get sorted I will have to take this further.
Helpful (0)
Replies (5)0
Replies (5)JC
Jamie-Lee Collinicos's updateReviewer Update
07 Feb 2020, 12:47Im still trying to get through to manager - this is ridiculous - wasting all my airtime.
JC
Jamie-Lee Collinicos's update07 Feb 2020, 12:47
Reviewer Update
Im still trying to get through to manager - this is ridiculous - wasting all my airtime.
Discovery Health's replyOfficial
07 Feb 2020, 16:02Dear Jamie-Lee
Your concerns are important to us. We will contact you soon to answer your comments.
Kind regards
Discovery Health Servicing Team
Your concerns are important to us. We will contact you soon to answer your comments.
Kind regards
Discovery Health Servicing Team
Discovery Health's reply07 Feb 2020, 16:02
Official
Dear Jamie-Lee
Your concerns are important to us. We will contact you soon to answer your comments.
Kind regards
Discovery Health Servicing Team
Your concerns are important to us. We will contact you soon to answer your comments.
Kind regards
Discovery Health Servicing Team
JC
Jamie-Lee Collinicos's updateReviewer Update
10 Feb 2020, 10:57still no reply - if i dont get my money before end of business today im going to contact the Ombudsmen.
JC
Jamie-Lee Collinicos's update10 Feb 2020, 10:57
Reviewer Update
still no reply - if i dont get my money before end of business today im going to contact the Ombudsmen.
JC
Jamie-Lee Collinicos's updateReviewer Update
10 Feb 2020, 11:50 I am a pregnant lady in my first trimester; I had an appointment with Dr Michelle Mark on the 29th of January.
I process the first claim on the 1 February – I waited till Wednesday the 5th then phoned in – only to be told they could not process it as it was not clear. I then complained to the manager Lebongile – who stated she sent it off again and will try to have this sorted out by Friday. On Friday I had phoned in only to find out she did nothing about the situation. I then spoke to Diedre – another manager who said she will sort this out for me today. I phone in again this morning – only to find out she did nothing.
I then spoke to Shanna – who then stated it will get processed in the next 5minutes but I have to wait 3 days for the money to reflect.
I am fed up with discovery as I am depending on this money.
I am pregnant and can’t afford to be stressed. I need this money in by the end of the day or I will be taking this further.
I process the first claim on the 1 February – I waited till Wednesday the 5th then phoned in – only to be told they could not process it as it was not clear. I then complained to the manager Lebongile – who stated she sent it off again and will try to have this sorted out by Friday. On Friday I had phoned in only to find out she did nothing about the situation. I then spoke to Diedre – another manager who said she will sort this out for me today. I phone in again this morning – only to find out she did nothing.
I then spoke to Shanna – who then stated it will get processed in the next 5minutes but I have to wait 3 days for the money to reflect.
I am fed up with discovery as I am depending on this money.
I am pregnant and can’t afford to be stressed. I need this money in by the end of the day or I will be taking this further.
JC
Jamie-Lee Collinicos's update10 Feb 2020, 11:50
Reviewer Update
I am a pregnant lady in my first trimester; I had an appointment with Dr Michelle Mark on the 29th of January.
I process the first claim on the 1 February – I waited till Wednesday the 5th then phoned in – only to be told they could not process it as it was not clear. I then complained to the manager Lebongile – who stated she sent it off again and will try to have this sorted out by Friday. On Friday I had phoned in only to find out she did nothing about the situation. I then spoke to Diedre – another manager who said she will sort this out for me today. I phone in again this morning – only to find out she did nothing.
I then spoke to Shanna – who then stated it will get processed in the next 5minutes but I have to wait 3 days for the money to reflect.
I am fed up with discovery as I am depending on this money.
I am pregnant and can’t afford to be stressed. I need this money in by the end of the day or I will be taking this further.
I process the first claim on the 1 February – I waited till Wednesday the 5th then phoned in – only to be told they could not process it as it was not clear. I then complained to the manager Lebongile – who stated she sent it off again and will try to have this sorted out by Friday. On Friday I had phoned in only to find out she did nothing about the situation. I then spoke to Diedre – another manager who said she will sort this out for me today. I phone in again this morning – only to find out she did nothing.
I then spoke to Shanna – who then stated it will get processed in the next 5minutes but I have to wait 3 days for the money to reflect.
I am fed up with discovery as I am depending on this money.
I am pregnant and can’t afford to be stressed. I need this money in by the end of the day or I will be taking this further.
Discovery Health's replyOfficial
12 Feb 2020, 09:41Dear Jamie-Lee
We have been in touch with you to answer your comments.
Kind regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Kind regards
Discovery Health Servicing Team
Discovery Health's reply12 Feb 2020, 09:41
Official
Dear Jamie-Lee
We have been in touch with you to answer your comments.
Kind regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Kind regards
Discovery Health Servicing Team