Discovery *****ulently ****s their members.

I am experiencing one of the most uncomfortable customer experience with Discovery Health. Last year I moved from their Classic Saver Plan to the Classic Comprehensive and they advised me that after a few months I will be reimbursed for my medical saving which I did not utilize however a year has gone by and to date no one has called me or advised me regarding my credit. In the same year my spouse took prescribed glasses and there was an amount she had to pay in and then claim from the scheme and to date no feedback nor refund. A month ago i also claimed for shortfall I paid on my glasses and the auto response advised that I should receive feedback after 7 days and a month on I have not had anything from them. It seems like this company *****ulently retains our funds for the benefit of its shareholders. Can i please refunded for all my due funds and I do not get feedback this week I will escalate this with the ombudsman. This amount to ***** AND A BREACH TO THE TCF POLICY.