Discovery trying to ***** us over once again

I purchased two blood pressure devices on 22 Nov, one on my name, the other on my husband's. I sent through my husband's claim, which was processed and paid for. I sent through my claim on 22 Dec which was rejected, reason being there is a frequentcy limit of 1 per person per year. I did not take one on my name last year. My claim has my husband's name on it as the main member as well as mine as the person being issued the device. Discovery seems to just look at the main members name and reject the claim. My claims transaction history does not show a claim processed under my name for that date. At a premium of R10k a month, shouldn't my claim be looked at more thoroughly? Is everyone still on holiday at the claims department?