MS
Mallory S

1 reviews | Active since Mar 2020

22 Mar 2020, 11:54

Discovery trying everything not to pay a hospital bill

WORST SERVICE EVER!!!!!!!

I was admitted to hospital by a GP on the 29th of January 2020 and now Discovery is just NOT PAYING THE BILL. I received a statement from the hospital that showed the overdue amount on the 11th of February 2020 and that was the first I heard of the overdue amount. I received a very vague SMS a few days prior informing me that a doctor didn't submit admin, but that's all. Unfortuantely, I only got notified by Discovery that the hospital bill would not be paid at the end of FEBRUARY !!!! I then asked the hospital, GP and a consultant at Discovery to assist and everything came down to one thing; Discovery had to send a PMA form to the GP and WE ARE STILL WAITING FOR FEEDBACK! I get calls almost daily from the Hospital asking about the overdue account, but I honestly do not have the funds to pay for a hospital bill that I feel should've been covered by the medical aid that we pay for?! From a client's side of view, I think someone ******ed up a part of the process from Discovery and are now trying to cover themselves with the excuse of investigating a non disclosure case. I am still not healthy as the doctors can't tell me exactly why I am still feeling the way I am, thus they cannot treat me fully, but Discovery is trying to play this as a non-disclosure case.

Discovery delivers TERRIBLE SERVICE and just add worries when you are in fact not feeling well!

0
Replies (2)
Discovery Health
Discovery Health's reply23 Mar 2020, 10:50
Official
Dear Mallory S
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards 
Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply23 Mar 2020, 15:23
Official
Dear Mallory S 

We have been in touch with you to answer your comments. 

Regards
Discovery Health Servicing Team