DISCOVERY TREB benefit causing more trauma and stress!!!!!

I am so SICK of Discovery Health customer service....I have submitted a Neurosurgeon follow-up claim after my 1yr old son was shot by a stray bullet in October 2022, Discovery greatly offered us the TREB benefit which I was amazed thinking it would be of great help! Turns out that is not true! I am being pulled from pillar to post with the outstanding R1 500 claim which I desperately need....I just had an agent cut my call after holding for 36MIN!!!! Honestly????? You guys busy telling me about codes which I clearly don't understand, I offered to give you the healthcare professional's contact number to sort out.....I was asked to hold while she checks and she CUT MY CALL instead!!!!!! After all the trauma I have had to go through with my son having a bullet lodged in his head for 7DAYS prior to his surgery....I must struggle to get the same patient covered for following up on the same surgery????? You guys are literally driving me to a mental breakdown!!! I need this sorted ASAP