Discovery treats you as a number not a human

After a recent health check Discovery Health advised that I go see a GP for high blood pressure. I went to my GP. I have been on the Classic Saver plan for 10 years. Discovery changed the benefit of seeing a Doctor x2 after your MSA runs out, I did not know I now had to see a "virtual doctor" to recommend that you see a real Doctor. I assume this is because many issues can be resolved virtually. I however missed this tick box as I did not know about it. I am also 100% sure the virtual Doctor would have told me to go in as you cannot measure blood pressure over the phone or virtually. What really makes me unhappy is that Discovery refuse to listen to reason and consider the merits of the case, I am basically a number and the call center recite the same disclaimer lines over and over. You need to start looking at your customers paying R3900 a month like human beings again and not as numbers. I am going to explore my options to move as I feel you have become a business of NO and numbers. You can ignore my opinion, but you have lost a client I am sure you are going to lose many more.