JvdM
Johan van der Merwe

1 reviews | Active since May 2016

06 Mar 2024, 07:46

Discovery treating customers differently.

Discovery refusing to pay for Chronic medicine required for a condition that has been long standing for a few years. They always have a problem with paying to correct or control the condition, Cannot see how a member, after paying almost R10 000 a month for medical still gets refused a +-R300 medication yet you have member paying a levy of R1600 and get almost R2500 worth of chronic medication. If I have to wait another 3 months before approval I might as well move to a new medical aid and have a 3 month waiting period there and wont sit with the same problems of this medical aid.

0
Replies (3)
Discovery Health
Discovery Health's reply06 Mar 2024, 10:30
Official
Dear Johan van der Merwe

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply06 Mar 2024, 14:37
Official
Dear Johan van der Merwe

Please check your emails for feedback from us. Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply23 Oct 2024, 16:24
Official
Dear Johan van der Merwe

We are busy investigating your query and will contact you soon.

Regards Discovery Health Servicing Team