KH
Kay H
1 reviews | Active since Oct 2021
26 Oct 2021, 09:12
Discovery travel - Absolutely shocking service
Discovery Travel - absolutely ridiculous service - You cannot get hold of anyone telephonically . I held on for 1h30 mins - and was promptly cut off at 5pm, without ever reaching an agent. Your working hours are 8.30-5pm - I phoned at exactly 8.30am and have been on hold for 42 minutes already -still no one has answered the call ! How is this considered - "the best service possible" ? Your excuse is -the coronavirus pandemic - we are now almost 2 years in to the pandemic - surely by now you can come up with a better working solution to your high call volumes ? I am absolutely horrified that this is considered service - very very poor ! Please can someone from discovery travel contact me URGENTLY
Helpful (0)
Replies (4)0
Replies (4)
Discovery Health's replyOfficial
26 Oct 2021, 09:26Dear Kay H
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply26 Oct 2021, 09:26
Official
Dear Kay H
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
KH
Kay H's updateReviewer Update
27 Oct 2021, 07:49Thank you for your AUTOMATED reply - unfortunately that does not help me or resolve my issue.
After 48 hours - still no reply to my emails. I held on for 1h 50 mins yesterday and then gave up !
I phoned your Discovery line in desperation and was told - "you will just have to hold on like everyone else" - If this is the "standard" the very least you could do is make it a toll free line - then I could hold on for 8 full working hours and possibly get the issue resolved.
After 48 hours - still no reply to my emails. I held on for 1h 50 mins yesterday and then gave up !
I phoned your Discovery line in desperation and was told - "you will just have to hold on like everyone else" - If this is the "standard" the very least you could do is make it a toll free line - then I could hold on for 8 full working hours and possibly get the issue resolved.
KH
Kay H's update27 Oct 2021, 07:49
Reviewer Update
Thank you for your AUTOMATED reply - unfortunately that does not help me or resolve my issue.
After 48 hours - still no reply to my emails. I held on for 1h 50 mins yesterday and then gave up !
I phoned your Discovery line in desperation and was told - "you will just have to hold on like everyone else" - If this is the "standard" the very least you could do is make it a toll free line - then I could hold on for 8 full working hours and possibly get the issue resolved.
After 48 hours - still no reply to my emails. I held on for 1h 50 mins yesterday and then gave up !
I phoned your Discovery line in desperation and was told - "you will just have to hold on like everyone else" - If this is the "standard" the very least you could do is make it a toll free line - then I could hold on for 8 full working hours and possibly get the issue resolved.
Discovery Health's replyOfficial
27 Oct 2021, 11:53Dear Kay H
We have been in touch with you to answer your comments.
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply27 Oct 2021, 11:53
Official
Dear Kay H
We have been in touch with you to answer your comments.
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
KH
Kay H's updateReviewer Update
27 Oct 2021, 14:22Thank you - one of your agents has just contacted me and resolved my issue .
What a pity one has to resort to a bad report on hellopeter to get it done.
Thank you to the very kind and efficient Lazelle who sorted me out.
What a pity one has to resort to a bad report on hellopeter to get it done.
Thank you to the very kind and efficient Lazelle who sorted me out.
KH
Kay H's update27 Oct 2021, 14:22
Reviewer Update
Thank you - one of your agents has just contacted me and resolved my issue .
What a pity one has to resort to a bad report on hellopeter to get it done.
Thank you to the very kind and efficient Lazelle who sorted me out.
What a pity one has to resort to a bad report on hellopeter to get it done.
Thank you to the very kind and efficient Lazelle who sorted me out.