Discovery Too Busy to Care

<p>Since December 15th I have been sending queries relating to a hospital stay and insurance quotations. Needless to say they eventually contact me, after being chased, regarding my medical aid query. The call cuts and no call back even though the resolution was being discussed. Who cares right? Client won't call back, I can go home. That is the attitude. On the second query regarding insurance, consultants go on leave without responding leaving the client to follow up again? So now I will have to deal with a THIRD consultant to explain the requirements. Would rather deal with the THIRD consultant at another company that might just still be open for business.</p>